Telehealth mental counselling services

Telehealth Mental Health Services

We are available to help wherever you are

Access treatment with greater convenience

Sureway Health and Wellbeing delivers counselling services via telehealth

Telehealth sessions are like regular psychology and counselling sessions, but we talk online or over the phone.

This means you can access the services you need, with a qualified professional, from the comfort of your own home or any location with internet and/or phone access. Telehealth mental health counselling services can help to overcome geographical barriers, save travel time, and maintain continuity of care, especially in situations where in-person visits may be challenging.

Telehealth appointments are available during business and after hours. Speak with our team about our current availability.

Client-centered and evidence-based mental health support

Our compassionate team specialise in a broad range of emotional issues and therapeutic approaches, catered to children, adolescents and adults. Our telehealth psychology services are secure and confidential, and can help you to achieve positive change in your life.

Phychologist via Telehealth

Our Psychologists’ Approach

It is important that you feel comfortable and trust your treating professional. 

Our experienced team of psychologists, counsellors and social workers create safe and non-judgmental spaces for you to explore your concerns, develop solutions-focused coping strategies, and promote overall emotional wellbeing. 

With a person-centered approach, our team will treat you with respect and work collaboratively with you to achieve your goals.

Our psychologists may employ a range of therapeutic approaches in their work, including:

  • Psychotherapy (Talk therapy)
  • Cognitive-Behavioural Therapy (CBT)
  • Acceptance and Commitment Therapy (ACT)

What to expect

Telehealth psychology and counselling sessions generally run for 50 minutes.

During your initial appointment, we aim to gain a full understanding of you and your situation. We will then work with you on developing goals and identifying issues you wish to address and changes you wish to achieve. 

Together we will regularly review your progress and goals. The frequency of follow-up sessions will vary depending on your situation and goals, and you will be involved in the planning of your care.

If you prefer a phone session, or if you experience technical issues with a video call, your therapist will call your mobile from a private number.

Telehealth psychology and counselling sessions

A few things to note for your telehealth session with your psychologist

Your space

Choose a confidential and quiet space that you feel comfortable in. Try to remove any distractions such as family or phones.

Minimise noise

It is best to wear headphones to minimise the amount of background noise, but don’t worry if you don’t have these.


If you are having an online video session, select a well-lit area and position your camera so that your face is in frame. 


Test your internet speed ahead of time. If your connection is weak, try turning off your camera and using audio-only, or join via phone.

Book and appointment via Telehealth

Ready to take control of your future?

Don’t let your barriers hold you back. Reach out to us today.

Sureway Health and Wellbeing is a division of the Sureway Group

Established in 1991, Sureway started as a local training provider in Wagga Wagga, New South Wales. Our mission has always been to collaborate closely with businesses across different sectors, enhancing their operations by upgrading the skills of their current and future workforce. Through identifying and fulfilling the unique needs of each business, we help level-up their performance and create long-term opportunities for communities.