Access psychology, therapy and counselling services
We want to make mental health care accessible for all Australians. You do not need a referral to get started, though you may be eligible for funding or rebates if you have one. We’ve detailed the different ways you can access our services below, or you can talk to our friendly team about your options. Simply phone 1300 SUREWAY or email us at reception@surewayhealthwellbeing.com.au
You may be eligible to receive a Medicare rebate for some types of counselling sessions under the Australian’s Government’s Better Access to Mental Health Care Program.
This initiative provides financial rebates to eligible people, and reduces the overall cost to you, so you can access the services you need. Medicare rebates are available for both telehealth and in-clinic sessions conducted by a Clinical Psychologist, Registered Psychologist, Mental Health Social Worker or Counsellor.
Under the program, you can receive a rebate for up to 10 Medicare counselling sessions, and up to 10 allied mental health services, every year. You will regularly check in with your referring practitioner to review how you are progressing with your treatment.
Everyone can access our psychology and counselling services without a referral. This includes adults, children, adolescents and couples.
There is no limit to the number of sessions that you can access as a private client. No matter the area of your concerns or struggles, it is never too minor and it is never too late to get help. Our team welcome your self-referral.
Please note that Medicare rebates are not available for self-referred clients or for couples counselling.
Depending on your individual policy, you may be entitled to claim rebates for psychology and counselling services from your Private Health Insurance Fund. Every policy is different, and we recommend that you check with your health fund ahead of your first appointment with Sureway.
Private Health rebates generally cannot be claimed in conjunction with Medicare rebates.
Workers’ Compensation is a type of insurance that employers must hold under Australian law to cover their workers in the event that they get sick or injured in the course of work. Workers’ Compensation may cover some or all of the costs of your treatment, based on your individual case.
The number of sessions you can access is based on your individual case.
Our team will work collaboratively with you and any relevant parties to your claim to support your rehabilitation and return to the workplace.
Fully funded treatment is available to individuals who have served in the Australian Defence Force via the Department of Veteran’s Affairs (DVA). To receive treatment under this funding stream you must hold a Veteran White Card that covers mental health, or a Veteran Gold Card.
For more information on eligibility and coverage, visit Australian Government Department of Veterans’ Affairs
We’re committed to delivering tailored psychology and counselling support to eligible NDIS participants with Capacity Building, Therapeutic Supports, and/or Improved Daily Living in their NDIS plans. Through these services, Sureway Health & Wellbeing aims to help individuals with disabilities impacting their mental health manage their daily lives, stay connected with their communities, and achieve their goals.
Our services are delivered with no gap fees, which means NDIS participants can access much-needed support without worrying about out-of-pocket costs.
If you’ve been involved in a transport or road accident in Victoria, Transport and Accident Commission (TAC) funding can cover the cost of your mental health support. Sureway Health & Wellbeing provides TAC-funded services with no gap fees, ensuring you can access professional care while focusing on healing.
We support individuals with challenges such as trauma and PTSD, grief and loss, depression and anxiety, anger and stress management, and work-related stress. Our caring team provides a non-judgmental space to explore emotions, build coping skills, and work toward lasting wellbeing.
You can fill out our easy online referral form if you are a new client or booking appointment system if you are returning client.
You can send us an enquiry about our services and other things by filling out our Inquiry form
Want to talk? Call us on 1300 787 392,
Monday to Friday.
Don’t let your barriers hold you back. Reach out to us today.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities. Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.