Get the support you need, when you need it
Access psychology, therapy and counselling services
Access our services whenever, wherever
We want to make mental health care accessible for all Australians. You do not need a referral to get started, though you may be eligible for funding or rebates if you have one. We’ve detailed the different ways you can access our services below, or you can talk to our friendly team about your options. Simply phone 1300 SUREWAY or email us at [email protected]
You may be eligible to receive a Medicare rebate for some types of counselling sessions under the Australian’s Government’s Better Access to Mental Health Care Program.
This initiative provides financial rebates to eligible people, and reduces the overall cost to you, so you can access the services you need. Medicare rebates are available for both telehealth and in-clinic sessions conducted by a Clinical Psychologist, Registered Psychologist, Mental Health Social Worker or Counsellor.
Under the program, you can receive a rebate for up to 10 Medicare counselling sessions, and up to 10 allied mental health services, every year. You will regularly check in with your referring practitioner to review how you are progressing with your treatment.
Everyone can access our psychology and counselling services without a referral. This includes adults, children, adolescents and couples.
There is no limit to the number of sessions that you can access as a private client. No matter the area of your concerns or struggles, it is never too minor and it is never too late to get help. Our team welcome your self-referral.
Please note that Medicare rebates are not available for self-referred clients or for couples counselling.
Private Health Insurance
Depending on your individual policy, you may be entitled to claim rebates for psychology and counselling services from your Private Health Insurance Fund. Every policy is different, and we recommend that you check with your health fund ahead of your first appointment with Sureway.
Private Health rebates generally cannot be claimed in conjunction with Medicare rebates.
Workers’ Compensation is a type of insurance that employers must hold under Australian law to cover their workers in the event that they get sick or injured in the course of work. Workers’ Compensation may cover some or all of the costs of your treatment, based on your individual case.
The number of sessions you can access is based on your individual case.
Our team will work collaboratively with you and any relevant parties to your claim to support your rehabilitation and return to the workplace.
National Disability Insurance Scheme
Sureway Health and Wellbeing are a provider of NDIS services. The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. To receive services under the NDIS, you must have an approved NDIS Plan.
Our services are currently available to eligible NDIS participates who have any of the following within their approved NDIS Plan:
Department of Veteran’s Affairs (DVA)
Fully funded treatment is available to individuals who have served in the Australian Defence Force via the Department of Veteran’s Affairs (DVA). To receive treatment under this funding stream you must hold a Veteran White Card that covers mental health, or a Veteran Gold Card.
For more information on eligibility and coverage, visit Australian Government Department of Veterans’ Affairs
Take the first step today, getting started is easy
Book an appointment
You can fill out our easy online referral form if you are a new client or booking appointment system if you are returning client.
You can send us an enquiry about our services and other things by filling out our Inquiry form
Chat to a friendly team member
Want to talk? Call us on 1300 787 392,
Monday to Friday.
Ready to take control of your future?
Don’t let your barriers hold you back. Reach out to us today.
Sureway Health and Wellbeing is a division of the Sureway Group
Established in 1991, Sureway started as a local training provider in Wagga Wagga, New South Wales. Our mission has always been to collaborate closely with businesses across different sectors, enhancing their operations by upgrading the skills of their current and future workforce. Through identifying and fulfilling the unique needs of each business, we help level-up their performance and create long-term opportunities for communities.