Access psychological treatment with greater convenience
Visit Access our Services to learn more about rebates that may be available to you. Contact our friendly team if you require support to navigate our range of fees and rebates.
Fee Schedule from 1st July 2025 . All prices are inclusive of GST
Our list of fees are as follows, these fees are under the current recommended rate set by the Australian Psychological Society (APS). These fees are subject to change and are generally reviewed annually.
An out-of-pocket fee, sometimes called a gap fee, is the remaining outstanding cost after your Medicare rebate is applied, should you be eligible.
We aim to ensure that financial difficulties do not prevent you from accessing the help that you need. If you have questions or concerns about finances, please speak with our friendly team or your treating professional.
Available face to face or via telehealth. Effective from 1st July 2025
Standard Private Fee
Medicare Rebate
Psychologist
Standard Private
$225
Medicare Rebate
Available
Clinical Psychologist
Standard Private
$255
Medicare Rebate
Available
Accredited Mental Health Social Worker
Standard Private
$195
Medicare Rebate
Available
Qualified Counsellor
Standard Private
$160
Medicare Rebate
–
Note: At our Bundoora and Eltham sites (Melbourne VIC) practice only, we offer a $15 discount for Face to Face appointments commencing during school hours.
Medicare Rebates: Medicare rebates are available for most services, please discuss the current rebate amount for your service with our friendly reception team.
Assessments and Reports: We are able to provide a range of assessments and reports including ADHD, Autism, and Cognitive assessments. The cost of assessments and reports is charged per the time required at the hourly rate of the relevant practitioner providing the service. Please discuss your requirements with your practitioner or our reception team for further details.
Work Safe / TAC / DVA: We also provide services to clients funded through Worksafe Australia, Department of Veterans Affairs (DVA), and the Transport and Accident Commission (TAC), with no gap fees. If you believe that you may be eligible for these services, please discuss your requirements with our friendly reception team.
The cost of our services are in line with the NDIS Pricing Arrangements and Price Limits. Effective from 1st July 2025
National
Remote
Very Remote
Employment related assessment and counselling
National
$193.99
Remote
$271.59
Very Remote
$290.99
Assessment Recommendation Therapy or Training
Counsellor
National
$156.16
Remote
$218.62
Very Remote
$234.24
Assessment Recommendation Therapy or Training
Social Worker
National
$193.99
Remote
$271.59
Very Remote
$290.99
Assessment Recommendation Therapy or Training
Psychologist
National
$232.99
Remote
$326.19
Very Remote
$349.49
Employment Related Assessment and Counselling
National
Contact for Information
Remote
Contact for Information
Very Remote
Contact for Information
Note: Some NDIS prices are slightly different to our regular standard prices, this is due to the additional costs incurred across all services delivered under the NDIS for costs associated with operating as a registered provider, which do not apply to our other services. If you have any questions about our NDIS pricing, please speak with our friendly reception and admin team.
Cancellation fees apply if you cancel your appointment with less than 24 hours’ notice (business hours) or if you do not attend your appointment without notice. Cancellation or non-attendance fees are not eligible for a Medicare rebate.
Psychology and counselling services
Greater than 48 hours notice: Nil
Between 24-48 business hours notice: 50% of hourly rate per service
Less than 24 Hours notice: 100% of hourly rate per service
NDIS services
100% session fee for NDIS participants for less than 48 hours’ notice.
NIL
Following your appointment, you will receive an invoice via email to pay online with a debit or credit card.
Payment on the day of your appointment is required. We accept cash, EFTPOS or credit card.
Sureway Health and Wellbeing will seek payment after the supports have been delivered depending on how your funds are managed.
Non-attendance & Cancellation Policy
It is Sureway Health & Wellbeing policy that a minimum of 48 business hours’ notice is provided when cancelling or rescheduling an appointment. We have a long wait list of clients, and we want to ensure that we have the opportunity to provide as many people as possible with mental health support. Without adequate notice, it is very difficult to successfully get in touch with other clients to offer your appointment time.
We understand that sometimes unexpected things happen, which is why we are able to provide our appointments in a number of different formats. If you are unable to attend your appointment in person, we are able to offer appointments via video conference or by telephone. If you need to change the format of your appointment, please contact our reception staff at the earliest opportunity to discuss how best we can support you.
You will receive an SMS reminder 48 hours prior to your appointment. This is a courtesy only and should not be relied upon to remember your appointment. If you do not receive an SMS it will not be a valid reason for missing an appointment or providing inadequate notice when cancelling, inadequate notice will still result in a fee being charged.
If less than 24 business hours’ notice is provided, you will incur the full appointment fee. Providing notification of cancellation between 24 and 48 business hours’ notice will incur a fee of 50% of the relevant hourly rate for your service. Please note that cancellation fees are not eligible for a Medicare rebate. NDIS funded clients may be eligible for coverage of the fee, please discuss with our reception staff if this applies to you. We understand that sometimes you may be unable to keep an appointment because of unexpected circumstances. If this happens to you, please contact us as soon as possible. Call us on 1300 787 392 or email reception@surewayhealthwellbeing.com.au after hours. Please see our locations page for direct contact details for your local Sureway clinic.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities. Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.