Quality Psychology Services, At a Price That Works for You

Our standard fees are below the current recommended rate set by the Australian Psychological Society (APS).  We aim to ensure that financial difficulties do not prevent you from accessing the help that you need and provide a range of options according to individual funding and circumstances.  We provide Work Safe, DVA and TAC services with No Gap Fee and NDIS services at the recommended hourly rate cap.  If you have questions or concerns about affordability of services, please speak with our friendly team or your treating psychologist or counsellor.

NDIS services

The cost of our services are in line with the NDIS Pricing Arrangements and Price Limits. Effective from 1st July 2025

Assessments – Outline and Costs

At Sureway Health and Wellbeing, we believe in providing a comprehensive assessment and diagnosis process using gold standard assessment measures and a thorough and structured approach to completion of assessments.

Our ADHD and Autism assessments include cognitive assessment to support a comprehensive and accurate diagnosis. It is well established that ADHD and Autism commonly co-occur in both children and adults, we include an ADHD or Autism screener as part of our diagnostic process for both assessment pathways.

Our Assessment prices have been set to remain as low as possible, while covering the work required to complete a comprehensive assessment process and time taken to complete a detailed report, including outcome of assessments, diagnosis and recommendations / strategies for future support.

If more complex needs arise during the process, your practitioner will discuss any additional assessments or time required.

Assessment Pricing

What to expect during the assessment process:

Your practitioner will discuss the process with you at your first appointment to ensure that you fully understand what to expect.  Overall, the process for all assessments will follow the below pathway:

• An intake interview where your practitioner will ask questions about developmental history and other background information relevant to the assessment being undertaken.  This can be conducted with the client and / or their parent / care giver and in some instances another support person.
• Practitioner will undertake assessment sessions with the client and provide questionnaires to parents / teacher / support people where appropriate
• Practitioner will conduct a cognitive assessment and an ASD or ADHD screener with the client 
• Once all assessments have been completed and any questionnaires completed and returned, the practitioner will review all assessment materials and the information that they have gathered during the process, the practitioner will then review all materials and complete a comprehensive report.
• A final appointment to discuss diagnosis and follow up recommendations will be booked within 4 weeks of all assessments and questionnaires being completed and provided to the practitioner.

Payment Process:

Payments for all assessments will be required in four parts as follows

1. Initial 1 Hr session charged at $225 – Medicare rebate available with a MHTP
2. Deposit for assessment completion – approx. 30% of total cost payable when booking observation and assessment sessions
3. Mid process payment on completion of observation sessions – approx. 30%
4. Payment on completion of report, prior to the report being provided and final session booked – remainder owed for full assessment and diagnosis cost.
5. Final feedback and next steps session, included in final report payment – 40 min

Note: Assessment sessions are not discounted

Cancellation Fees

Non-attendance & Cancellation Policy

It is Sureway Health & Wellbeing policy that a minimum of 48 business hours’ notice is provided when cancelling or rescheduling an appointment. We have a long wait list of clients, and we want to ensure that we have the opportunity to provide as many people as possible with mental health support. Without adequate notice, it is very difficult to successfully get in touch with other clients to offer your appointment time.

We understand that sometimes unexpected things happen, which is why we are able to provide our appointments in a number of different formats. If you are unable to attend your appointment in person, we are able to offer appointments via video conference or by telephone. If you need to change the format of your appointment, please contact our reception staff at the earliest opportunity to discuss how best we can support you.

You will receive an SMS reminder 48 hours prior to your appointment. This is a courtesy only and should not be relied upon to remember your appointment. If you do not receive an SMS it will not be a valid reason for missing an appointment or providing inadequate notice when cancelling, inadequate notice will still result in a fee being charged.

If less than 24 business hours’ notice is provided, you will incur the full appointment fee. Providing notification of cancellation between 24 and 48 business hours’ notice will incur a fee of 50% of the relevant hourly rate for your service. Please note that cancellation fees are not eligible for a Medicare rebate. NDIS funded clients may be eligible for coverage of the fee, please discuss with our reception staff if this applies to you. We understand that sometimes you may be unable to keep an appointment because of unexpected circumstances. If this happens to you, please contact us as soon as possible. Call us on 1300 787 392 or email reception@surewayhealthwellbeing.com.au after hours. Please see our locations page for direct contact details for your local Sureway clinic.