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Fees and Rates

We are available to help wherever you are

Access psychological treatment with greater convenience

We endeavour to deliver quality services to our clients at an affordable price

Visit Access our Services to learn more about rebates that may be available to you. Contact our friendly team if you require support to navigate our range of fees and rebates.

Fee Schedule from 1 July 2023 . All prices are inclusive of GST

Our list of fees are as follows which are generally under the recommended rate set by the Australian Psychological Society (APS). These fees are subject to change. 

An out-of-pocket fee, sometimes called a gap fee, is the remaining outstanding cost after your Medicare Rebate is applied, should you be eligible.

We aim to ensure that finances do not prevent you from accessing the help you need. If you have questions or concerns about finances, please speak with our friendly team or your treating professional.

Telehealth


Registered Psychologist Counselling Session

50min

Private Paying

Upfront Fee

$175

Medicare Rebate

Mental Health Care Plan

Upfront Fee

$175

Medicare Rebate

$93.35

Mental Health Social Worker Counselling Session

50min

Private Paying

Upfront Fee

$150

Medicare Rebate

Mental Health Care Plan

Upfront Fee

$150

Medicare Rebate

$82.30

Counsellor-led Counselling Session via Telehealth

50min

Private Paying

Upfront Fee

$125

Medicare Rebate

Clinic fees: Eltham, VIC


Clinical Psychologist Counselling Session

50min

Private Paying

School hours (9.00am – 3.30pm)

Upfront Fee

$190

Medicare Rebate

Private Paying

After hours (after 3.30pm weekdays and weekends)

Upfront Fee

$205

Medicare Rebate

Mental Health Care Plan

School hours (9.00am – 3.30pm)

Upfront Fee

$190

Medicare Rebate

$137.05

Mental Health Care Plan

After school hours (after 3.30pm weekdays and weekends)

Upfront Fee

$205

Medicare Rebate

$137.05

Registered Psychologist Counselling Session

50min

Private Paying

School hours (9.00am – 3.30pm)

Upfront Fee

$175

Medicare Rebate

Private Paying

After hours (after 3.30pm weekdays and weekends)

Upfront Fee

$190

Medicare Rebate

Mental Health Care Plan

School hours (9.00am – 3.30pm)

Upfront Fee

$175

Medicare Rebate

$93.35

Mental Health Care Plan

After school hours (after 3.30pm weekdays and weekends)

Upfront Fee

$190

Medicare Rebate

$93.35

Provisional Psychologist Counselling Session

50min

Private Paying

School hours (9.00am – 3.30pm)

Upfront Fee

$100

Medicare Rebate

Private Paying

After hours (after 3.30pm weekdays and weekends)

Upfront Fee

$115

Medicare Rebate

NDIS services

The cost of our services are in line with the NDIS Pricing Arrangements and Price Limits.


NDIS Charged as per NDIS Price Guide

Support Coordination Level 1

Support Connection 07_001_0106_8_3

National

$74.63

Remote

$104.48

Very Remote

$111.95

Support Coordination Level 2

Coordination of Supports 07_002_0106_8_3

National

$100.14

Remote

$140.19

Very Remote

$150.21

Psychosocial Recovery Coaching

Weekday Daytime 07_101_0106_6_3

National

$98.30

Remote

$137.62

Very Remote

$147.45

Psychosocial Recovery Coaching

Weekday Evening 07_102_0106_6_3

National

$108.31

Remote

$151.63

Very Remote

$162.47

NDIS Charged as per NDIS Price Guide

Assessment Recommendation Therapy or Training

Psychologist 15_054_0128_1_3

NSW / VIC / QLD / ACT

$214.41

WA / SA / TAS / NT

$234.83

Remote

$328.76

Very Remote

$352.25

Assessment Recommendation Therapy or Training

Social Worker 15_621_0128_1_3

NSW / VIC / QLD / ACT

$193.99

WA / SA / TAS / NT

$193.99

Remote

$271.59

Very Remote

$290.99

Other

Cancellation Policy Fees

Cancellation fees apply if you cancel your appointment with less than 48 hours’ notice (business hours) or if you do not attend your appointment without notice. Cancellation or non-attendance fees are not eligible for a Medicare rebate.

Psychology and counselling services
Greater than 48 hours’ notice: Nil
Between 24 – 48 business hours notice: $100
Less than 24hr’s notice: Up to $200.

NDIS services
100% session fee for NDIS participants for less than 48 hours’ notice.

Payment Processing Fees

NIL

Payment options


Telehealth clients

Following your appointment, you will receive an invoice via email to pay online with a debit or credit card.


In-clinic clients

Payment on the day of your appointment is required. We accept cash, EFTPOS or credit card.


NDIS clients

Sureway Health and Wellbeing will seek payment after the supports have been delivered depending on how your funds are managed.  

Non-attendance & Cancellation Policy

It is Sureway Health & Wellbeing policy that a minimum of 48 business hours’ notice is provided when cancelling or rescheduling an appointment. We have a long wait list of clients, and we want to ensure that we have the opportunity to provide as many people as possible with mental health support. Without adequate notice, it is very difficult to successfully get in touch with other clients to offer your appointment time.

We understand that sometimes unexpected things happen, which is why we are able to provide our appointments in a number of different formats. If you are unable to attend your appointment in person, we are able to offer appointments via video conference or by telephone. If you need to change the format of your appointment, please contact our reception staff at the earliest opportunity to discuss how best we can support you.

You will receive an SMS reminder 48 hours prior to your appointment. This is a courtesy only and should not be relied upon to remember your appointment. If you do not receive an SMS it will not be a valid reason for missing an appointment or providing inadequate notice when cancelling, inadequate notice will still result in a fee being charged.

If less than 24 business hours’ notice is provided, you will incur the full appointment fee. Providing notification of cancellation between 24 and 48 business hours’ notice will incur a fee of $100. Please note that cancellation fees are not eligible for a Medicare rebate. NDIS funded clients may be eligible for coverage of the fee, please discuss with our reception staff if this applies to you.We understand that sometimes you may be unable to keep an appointment because of unexpected circumstances. If this happens to you, please contact us as soon as possible. Call us on 1300 787 392 or email [email protected] after hours. Please see our locations page for direct contact details for your local Sureway clinic.

Sureway Health and Wellbeing is a division of the Sureway Group

Established in 1991, Sureway started as a local training provider in Wagga Wagga, New South Wales. Our mission has always been to collaborate closely with businesses across different sectors, enhancing their operations by upgrading the skills of their current and future workforce. Through identifying and fulfilling the unique needs of each business, we help level-up their performance and create long-term opportunities for communities.