Case Study: John’s Journey with NDIS Support and Sureway Health & Wellbeing

Key Points:

• John, a 25-year-old with autism, struggled with everyday tasks and relied heavily on his parents despite living independently.
• Accepting help from outside his family was a major challenge due to the trust issues associated with his ASD.
• With support from a dedicated NDIS support coordinator, John was connected to regular support workers and an occupational therapist.
• John now engages in consistent in-home and community support, has built vital life skills, and manages most of his appointments independently.

Summary:

John, a 25-year-old NDIS participant with autism, once struggled with basic daily tasks and relied heavily on his parents for support. With the guidance of a dedicated NDIS support coordinator from Sureway Health & Wellbeing, he was connected to regular support workers and an occupational therapist who helped him build the confidence and skills to manage his daily life more independently. Today, John is thriving with a routine that empowers him to take charge of his wellbeing, appointments, and living environment.

Outline:

1. Introduction
2. Understanding John's Background
3. The Challenge: Accepting Help Outside the Family
4. A Tailored Support Plan
5. Real Progress, Real Confidence
6. How Sureway Health & Wellbeing Supports NDIS Participants
7. Take the Next Step Toward Independence

This case study shares the inspiring journey of John, a young man living with autism, and how personalised support through his NDIS plan helped him take meaningful steps toward greater independence.

Through the collaborative guidance of Sureway Health & Wellbeing and the compassionate work of a dedicated team, John has made significant progress in his daily life.

Understanding John's Background

John is a 25-year-old NDIS participant with autism spectrum disorder (ASD). Though he lived independently, he struggled with nearly every aspect of daily living, including self-care.

His daily routines were inconsistent, and he didn’t have the skills to prepare his own meals or manage most household tasks, such as cleaning his home. As a result, he relied heavily on his parents to arrange his appointments and handle his self-care activities.

Also, due to his inability to cook, his diet mainly consisted of takeaway food and unhealthy meals, which had a negative effect on his overall well-being.

Despite having an NDIS plan in place, John and his family weren’t sure how to best use the available funding to improve his quality of life.

The Challenge: Accepting Help Outside the Family

John’s biggest hurdle wasn’t just about skill development—it was about trust and comfort. Because of his ASD diagnosis, John found it extremely difficult to accept support from people outside his immediate family. The thought of letting support workers into his home, or engaging with unfamiliar professionals, was overwhelming.

However, in order for John to thrive, he needed external support, particularly from support workers and occupational therapists. These professionals can help him develop his capacity to carry out daily life activities.

What John needed was the right team to guide him.

A Tailored Support Plan

John was connected with one of our experienced NDIS consultants at Sureway Health & Wellbeing. The consultant then took the time to get to know John and his family, listening carefully to their goals, concerns, and hopes for the future.

Through patient communication and consistent support, our team was able to help John feel comfortable with the idea of building a wider support network.

Together, they reviewed John’s NDIS plan and identified key services that could help him build capacity in daily living. He was then referred to a trusted support work provider who began visiting twice a week. He was also connected with an occupational therapist who provided monthly sessions to help him work on essential life skills.

Real Progress, Real Confidence

Today, John accesses twice-weekly sessions with a support worker who assists him with his daily activities both in his home and out in the community. These sessions have helped him establish healthier routines, prepare nutritious meals, and maintain his living space.

He also receives monthly visits from an occupational therapist who supports his capacity building, focusing on improving skills that promote independence and daily functioning.

How Sureway Health & Wellbeing Supports NDIS Participants

At Sureway Health & Wellbeing, we believe that every person has the potential to live a more confident, empowered life.

Our services for NDIS participants are designed to provide practical, compassionate, and personalised support. We offer:

• Assistance with understanding and making the most of your NDIS plan
• Access to professional therapy services and assessments, including ADHD assessment in Melbourne
• Connection with trusted providers such as support workers, allied health professionals, and therapists
• Tailored care planning through our experienced NDIS support coordinator team

We take the time to get to know each participant as an individual, so that the services we recommend truly align with their needs, goals, and preferences.

Take the Next Step Toward Independence

If you or someone you care for is an NDIS participant needing extra guidance or wanting to build capacity for independent living, we’re here to help. Whether it’s connecting with an NDIS support coordinator, arranging an ADHD assessment in Melbourne, or accessing therapy services that build real-life skills, Sureway Health & Wellbeing is here to walk alongside you.

Contact us today to learn more about how we can help you or your loved one get the most from their NDIS plan and take the next steps toward a more independent, confident life.

*Please note that this case study is based on real outcomes experienced by our clients. The names and details have been changed to protect their privacy.